While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your rug is less than what you expected, don't worry--you can send it back!
HandKnotted.com is proud to offer free shipping on returns within 30 days of you receiving your order.
To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us
Refunds are processed within 10 business days after we receive your return package.
All our rugs are eligible for full refunds as long as they are:
- Returned within 30 days of receiving your order
- Returned in the same condition as delivered
- Uni-Cleaner is not returnable
- Final sale items are not returnable
24/7 Customer Service
Trouble with your order? Drop us a line by phone any time, day or night!
Fast & Free Shipping
Over 4 million rugs in stock. All rugs ship within one business day!
New rug not working out? Send it back for no charge within 30 days.