Customer Service Center

At HandKnotted.com we make it easy for you to contact a real human being and get your questions answered quickly.

We now offer customer service by chat and email 24 hours a day, 7 days a week

Contact Information

Send us a fax, email, mail, or call us. All the contact information you could possibly need can be found here.

FAQ: Frequently Asked Questions

If you have questions about HandKnotted.com you should look here first. This article has over 20 frequently asked questions and answers to all of them. Chances are your question can be answered by a quick read.

Order Status

Check the status of your order with your Order ID.

Return Policy

We offer the most competitive return policy in the industry. Review it here.

24/7 Customer Service

Trouble with your order? Drop us a line by phone any time, day or night!

Fast & Free Shipping

Over 4 million rugs in stock. All rugs ship within one business day!

Free Returns

New rug not working out?
Send it back for no charge within 30 days.